Product Description
Written in an easy-to-read, easy-to-understand, easy-to-remember style, Foundations of Lodging Management tells readers the basics about how the lodging industry and the hotels in that industry operate. KEY TOPICS: Included are chapters on the history and structure of the lodging industry as well as on the individual operating departments such as front office, sales and marketing, housekeeping and maintenance that are so vital to the success of a hote… More >>
Foundations of Lodging Management
#1 by Poco Miller on August 8, 2010 - 10:05 am
I manage the front desk at a full service hotel. I wanted one book to help me better understand the managers in the rest of the hotel and how they and their departments function. This is it. It is very detailed in my own area, and really does a nice job of showing how all the parts in a hotel inter-relate. Lots of reference material, web site references and realisitc case studies, and an easy to read writing style. I looked at two other books on the topic of hotel administration and management. This one was by far the most detailed and best. Ninemeier is Professor Emeritus from the Michigan State University Hotel School. Hayes is the former Associate Dean of the Conrad Hilton College of Hotel Administration.
Rating: 5 / 5